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Troubleshooting: Connection Issues

Whisperer maintains a persistent connection to the server during a session. If the connection drops or cannot be established, transcription and AI responses stop. This article explains how to identify the problem and resolve it.

Symptoms of a Connection Problem

  • The transcript stopped updating even though the meeting is ongoing.
  • The "Ask" button is unresponsive or returns an error.
  • The overlay shows a "Reconnecting…" or "Connection lost" indicator.
  • The AI response froze mid-sentence and did not complete.

Step-by-Step Diagnosis

Step 1. Check Your Internet Connection

  1. Open a browser and visit any website.
  2. If the site does not load — the problem is with your internet, not Whisperer. Switch to mobile data or another network.

Step 2. Check Service Status

Visit whisperer.cc — if the site does not open, there may be a planned or unplanned outage. In this case, wait and try again later.

Step 3. Restart the Session

  1. Click "Stop" to end the current session.
  2. Wait 10–15 seconds.
  3. Click "Start" — the client will establish a new connection.

Step 4. Restart the Client

If restarting the session did not help:

  1. Fully close Whisperer (macOS: Cmd+Q; Windows: right-click the tray icon → "Exit").
  2. Wait 5 seconds.
  3. Open Whisperer again.

Step 5. Check Firewall / VPN / Proxy

A corporate firewall, VPN, or proxy server may be blocking or throttling the connection:

  • VPN: temporarily disable it and check whether connectivity is restored.
  • Corporate network: try with mobile data (hotspot) — if it works, the issue is corporate restrictions.
  • Antivirus: make sure Whisperer is added to the exceptions list.

📸 [Screenshot: connection status indicator in the Whisperer overlay]

Common Errors

Error Cause Fix
"Connection lost" during recording Unstable Wi-Fi Switch to a wired connection or mobile data
Session does not start — timeout Server unavailable or slow response Wait 30 seconds and try again
Reconnection loops indefinitely No stable internet Resolve the network issue
AI response cut off Connection dropped mid-response Restart the session; the partial response may have been saved to history

What Whisperer Does Automatically

During a brief outage (up to 30 seconds) the client attempts to reconnect automatically. If the connection is restored, transcription continues from where it left off. During a prolonged outage, the session ends and data is saved (unless no-logs mode is enabled).

If Nothing Works

Contact support at support@whisperer.cc:

  • Include the client version (macOS: Whisperer menu → "About"; Windows: tray → "About").
  • Describe when the problem occurs and at which step.
  • Specify the type of network you are using (home / corporate / mobile).

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