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Whisperer for Sales and Negotiations

Whisperer helps sales managers and negotiators: it tracks the flow of the conversation, suggests counter-arguments for objections, prepares answers to product questions, and reminds you of key talking points — all in real time during the call.

How Whisperer Helps in Sales

Situation What Whisperer Does
Client raises an objection Suggests counter-arguments and examples from your own experience
Question about a feature / price Retrieves the exact answer from the knowledge base (price list, FAQ, documentation)
Client speaks a different language Real-time translation of utterances
Need to capture commitments Full transcript is saved to history after the call
New manager works with the client Client notes in the KB provide the right context immediately

Preparation Before the Call

1. Create a Client Card in the Knowledge Base

In the knowledge base, create a note with the tag #client:

  • Company, industry, key contacts.
  • Previous agreements and pain points.
  • Purchase history or trial periods.

Whisperer will automatically surface this note when the client's name comes up in the conversation.

2. Add Product Materials

Upload to the knowledge base:

  • Price list and terms.
  • Objection FAQ ("Why is it so expensive", "How are you better than X").
  • Case studies from similar clients.

3. Set Up the Language

If the call is international — enable real-time translation before it starts.

📸 [Screenshot: knowledge base with client cards and product materials]

During the Call

Handling Objections

  1. The client says: "This is too expensive" — the phrase lands in the transcript.
  2. Press "Ask" (or the keyboard shortcut).
  3. Whisperer retrieves counter-arguments from your FAQ and previous successful scenarios.
  4. Use the answer as a foundation, adapting it to the tone of the conversation.

Questions About Features

If the client asks a detail you cannot recall:

  1. Press "Ask".
  2. Whisperer fetches the exact answer from the relevant note in the KB.
  3. Respond confidently without interrupting the conversational flow.

Capturing Commitments

After a phrase like "We're ready to try for X at the condition of Y":

  1. After the call, open the session history in the dashboard.
  2. Find the relevant moment in the transcript.
  3. Copy the exact quote into your CRM or the client note.

📸 [Screenshot: call transcript in the dashboard history with key utterances]

Common Mistakes

Mistake Consequence Fix
Empty knowledge base Generic answers instead of specifics Populate the KB before the first call
No client card Whisperer lacks context Create a note with the client's history
Reading the response too slowly Pause in the conversation sounds awkward Practice reading quickly; keep answers concise
Not using no-logs for confidential negotiations Transcript saved to the system Enable no-logs mode for NDA negotiations

Best Practices

  • Update the KB regularly: after every call, add new agreements to the client card.
  • One request — one thought: do not ask multi-part questions — the answer will be unfocused.
  • Use the transcript after the meeting: the transcript is ready material for a client follow-up email.
  • On team calls use Whisperer as a "prompter": while your colleague speaks, you are already preparing the next talking point.

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